MS/Patient Access Rep - Call Agent

Tallahassee Memorial Healthcare (TMH) is a private, nonprofit community-based healthcare system that provides care to a 22-county region in North Florida and South Georgia. We are a career destination with over 6,000 colleagues who reflect the diversity of our community. 

TMH is the region's healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the region's only:

• Level II Trauma Center 
• Primary Stroke Center 
• Level III Neonatal Intensive Care 
• Pediatric Intensive Care 
• The most advanced cancer, heart and vascular, orthopedic & surgery programs in the Panhandle. 

Our system also includes a psychiatric hospital, multiple specialty care centers, six residency programs and more than 50 affiliated physician practices. 

Qualifications

Required Education:

Minimum: High School Diploma or Equivalent Preferred: Some post high school coursework, i.e.: customer service, business.

Required Experience:

Minimum: 1 year of job-related experience; previous experience demonstrating direct customer service. Must possess excellent verbal and written communication skills. Preferred: 2+ years of job-related experience; previous experience demonstrating direct customer service within a call center setting.

 Behavioral Criteria:

Ability to operate basic office equipment (fax, printer, copier, scanner). Computer proficiency and knowledge of medical terminology.

Required Certification/License/Registry:

None

If you are interested in becoming a part of TMH’s legacy of quality & compassionate healthcare, we want to know you.

Please submit your application & resume TODAY!  We look forward to speaking with you.

Tallahassee Memorial HealthCare is an equal opportunity employer and drug-free workplace. All employment is contingent upon successful completion of a drug screen, background check, reference verification, health assessment, and credential/license verification.

Responsibilities

As the first point of contact with patients, candidates must have excellent customer service skills and the ability to multitask in a fast-paced environment.  This role is responsible for answering, documenting, and routing calls efficiently to over 70 provider teams. Agents must process high call volumes – over 1,500 calls per day – while ensuring accurate information and a positive patient experience.

Reports:

Patient Services Manager

Supervises:

None